01
The estate is operationally complex
Multiple sites, markets, teams and integrations create dependencies nobody fully owns.
Enterprise riskFor critical WordPress estatesENTERPRISE-00
Enterprise WordPress Support and Infrastructure
A tailored operating model, response targets and infrastructure for organisations where downtime has a real cost.
Secure form contact only
No online payment
ADMISSION RECORD
UNIT
Enterprise Critical Care
Tailored operating model for critical estates
- Response
- Target first response within 2 hours
- Engagement
- Pre-assessment
Examine first. Act second.
StatusReviewable case
TriageTarget first response within 2 hours
CareWordPress specialist
IntakePrivate form
01
DOCTOR’S NOTE
Operational ownership for critical estates
Enterprise support is an operating model, not a bigger ticket queue.
Enterprise is not the biggest card in a pricing table. It is a jointly designed operating model for websites where downtime, security or slow delivery has a measurable cost. We align people, infrastructure, escalation and evidence around that reality.
A tailored operating model, response targets and infrastructure for organisations where downtime has a real cost.
Governance and resilience gaps
When standard support is no longer credible.
Critical estates need named ownership, measurable response, tested recovery and a route through technical and organisational complexity.
02
Standard support is too slow
Business impact begins long before a generic ticket reaches the right technician.
Enterprise risk03
Governance needs evidence
Security, changes and incidents must be traceable for management or compliance.
Enterprise riskDesigned operating agreement
Coverage, capacity and resilience built around your organisation.
We define how incidents, changes, vendors and infrastructure are governed before the pressure arrives.
Tailored SLA and escalation
Priorities, contacts, response targets and out-of-hours expectations are explicitly defined.
Defined in the final proposal
Assigned technical ownership
Named contacts understand the architecture, stakeholders and commercial impact.
Defined in the final proposal
Resilience and contingency
Monitoring, recovery and mitigation are designed around realistic failure scenarios.
Defined in the final proposal
One coordinated operating layer
Maintenance, security, development and infrastructure stop behaving like separate vendors.
Defined in the final proposal
WP DOCTORS PROTOCOL
Clear scope. Clear ownership.
Clear scope. Clear ownership.
How we handle the case
A clear protocol from triage to follow-up.
Context & outcomes
Stakeholder, architecture and business-impact discovery.
Diagnosis & plan
Risk map, service boundaries and escalation design.
Controlled intervention
Technical onboarding, observability and recovery validation.
Validation & follow-up
Service reviews, capacity planning and continuous hardening.
WHAT YOU RECEIVE
Recovery comes with documentation.
- Custom service matrix and response model
- Named ownership and escalation contacts
- Monitoring, recovery and contingency runbooks
- Management-level service evidence and technical roadmap
SERVICE SCOPE
What we examine or treat
- Target response within 2 hours
- Custom SLA and escalation
- Assigned technical contacts
- Advanced monitoring and contingency
- Complex or multi-site infrastructure
- Security, development and maintenance under one roof
BEST FIT
A particularly good fit if you are…
- High-revenue or high-traffic WordPress platforms
- Multi-site, multi-market and integration-heavy estates
- Organisations needing credible ownership and governance
Before requesting the service
Ten answers for a better-informed decision.
If your situation does not fit exactly, the form gives us enough context to route it to the right specialist.
01Is two hours guaranteed at any time?
The two-hour target and coverage window are defined in the final agreement. Outside business hours, availability and on-call coverage must be explicitly contracted.
02Can Enterprise include hosting?
Yes. It can include our managed infrastructure, your existing provider or a hybrid model, depending on architecture and governance.
03How is Enterprise priced?
After discovery, we price the operating model based on estate size, complexity, response coverage, capacity and risk.
04What do you need before starting an Enterprise WordPress operating model?
We normally need stakeholder, architecture, security, vendor and operational documentation access. We confirm the exact access list before work begins and request only what the agreed scope requires.
05What is included in the scope?
The working scope can cover custom SLA, assigned capacity, complex infrastructure, resilience, security and escalation. The proposal states inclusions, exclusions, responsibilities and acceptance criteria before delivery starts.
06How long will the work take?
Timing depends on estate size, coverage window, risk, governance, integrations and infrastructure complexity. After reviewing the intake information we provide a credible schedule or response target rather than an invented instant estimate.
07Can you work with our current setup and suppliers?
Usually yes. We first review the current platform, ownership boundaries and technical risk. If a supplier or component blocks safe delivery, we explain the constraint and the available routes.
08What will we receive at the end?
The expected outcome is a jointly designed SLA, ownership map, monitoring model, contingency plan and delivery capacity. Any credentials, code, reports or operating notes included in scope are handed over through the agreed secure route.
09Who is this service designed for?
It is designed for organisations where WordPress downtime, security or delivery risk has material impact. The pre-contract form helps us confirm fit before either side commits unnecessary time.
10What happens after the initial delivery?
The recommended next step is service reviews, resilience testing, assigned ownership and continuous improvement. We separate optional ongoing work clearly so there is no surprise subscription or hidden dependency.
Request a diagnosis
Put the case in specialist hands.
The form identifies the service and gathers the context required to begin triage.
Discuss Enterprise support
DIAGNOSIS FIRST